Privacy Policy

**Effective Date: [22nd May 2025]**

This Privacy Policy describes how we at Zoo on Wheels Ltd (“we”, “our”, or “us”) collect, use, and share your personal information when you visit our website zowltd.com or engage with our services.

### PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, which may include details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you explore the Site, we also collect information related to the specific pages or products you view, what websites or search terms referred you to our Site, and information about how you interact with our Site. We collectively refer to this automatically collected information as “Device Information”.

We collect Device Information through the following technologies:

- **Cookies: ** Data files placed on your device that often include an anonymous unique identifier. For more information on cookies and how to disable them, please visit www.allaboutcookies.org

- **Log Files: ** These track actions taking place on our Site and may collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- **Web Beacons, Tags, and Pixels: ** Electronic files used to record information about how you browse the Site.

Additionally, when you make a booking or purchase through the Site, we collect specific information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information is referred to as “Order Information”. Collectively, we consider the Device Information and Order Information as “Personal Information”.

### HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to fulfil bookings or orders made through the Site, including processing your payment, arranging for services, and providing confirmation details. Additionally, we use this Order Information to:

- Communicate with you

- Screen for potential risk or fraud

- Provide you with information or advertising related to our services that aligns with your preferences

We utilise the Device Information collected to screen for potential fraud and to enhance and optimise our Site by analysing how customers navigate and interact with it. 

### SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us operate our business and the Site. For example, we use third-party services such as payment processors to facilitate transactions and booking management tools to enhance our customer experience. 

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, and to protect our rights.

### BEHAVIORAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant and beneficial to you. For information on how targeted advertising works, you can visit relevant educational pages by industry groups.

Additionally, you can opt out of some advertising services by visiting the Digital Advertising Alliance’s opt-out portal at:  www.optout.aboutads.info

### DO NOT TRACK

Please note that we do not modify our data collection and use practices in response to Do Not Track signals from your browser.

### YOUR RIGHTS

If you are a resident of the European Union, you have the right to access the personal information we hold about you and to request corrections, updates, or deletions of that information. If you would like to exercise these rights, please contact us using the information provided below.

We would also like to inform you that your information may be transferred outside of Europe. 

### CONTACT US 

For more information on our privacy practices, or if you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

**Zoo on Wheels Ltd** 

zooonwheelsltd@gmail.com